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Guide to Monochrome Laser Printers for Sublimation


Solving Printer Problems

 

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Common HP 4500/4550 Printer Problems
49.xxx Error Cycle Power

The 49 Errors all refer to a job command which was not understood, or was impossible for the printer to carry out. The print file is somehow corrupt, incomplete, too large, in the wrong language, or otherwise distasteful to the printer. Cycle Power means to turn the printer off and then back on again after about a minute. But if the print job wasn’t completely sent to the printer, the same error will show up again. So you need to delete the file from the print queue and then turn off the printer for a minute. Try the file again, but if the same thing happens again you will need to redesign the piece. You can print something else to be sure that it is not a printer problem. There is a rare situation where a 49 Error indicates a problem with the printer’s internal processor.

54.2 Error

In an HP 4500 and 4550 this error code means that the carousel isn’t rotating as the printer expected it to. This error sometimes happens after changing cartridges. Usually one cartridge isn’t seated correctly, and it’s blocking the rotation of the carousel. With the top door open , on the top of the printer, to the right of the carousel is a little keyhole. Pressing a screwdriver into this hole will release the brake and allow free rotation of the carousel. Check that all cartridges are well-seated, and look for other obstructions, like a cartridge flap out of position, etc.
Sometimes a cartridge tab will be out of position. On the right side of each cartridge is a tab in one of four positions. From left to right, Black, Yellow, Cyan, Magenta. If a tab is preventing a cartridge from sitting correctly, just remove the tab. Break it off with pliers. Its only purpose is to prevent you from inserting it in the wrong color position.

Problem: the printer keeps ejecting blank pages.

You sent a print job to the printer, and it kicked out a blank page, and then another and another, and it’s still spitting out blank pages until you run out of paper or shut it down.

Solution: This is the result of a transfer kit gone bad. I haven’t found out exactly what went wrong in the transfer kit, but the problem goes away as soon as the transfer kit is replaced. The printer will report that there is still life remaining on the transfer kit, sometimes a lot of life, but in actuality it needs to be replaced.

Problem: printer makes thumping noise.

It goes thump, thump, thump, thump whenever you print, loudly. The fuser is the component in the bottom back which melts the toner into the paper. It has two rollers, through which every sheet of paper has to pass. If the printer has sat idle for a long period of time one of these rollers can develop a flat side. This may also adversely affect print quality since full fusing is not happening.

Solution: The fuser has to be replaced. Quality rebuilt fusing assemblies are available for $140. Call Hilton Images at 352-384-3707.

 

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